Leaders in Customer Loyalty, Powered by Loyalty360
- Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Leaders in Customer Loyalty, Powered by Loyalty360
Latest Episodes
#554: Leaders in Customer Loyalty: Brand Stories | Why Red Roof Sees Loyalty as a Relationship Beyond the Stay
For Red Roof, loyalty does not begin and end with points earned on a hotel stay. Instead, building loyalty depends on delivering the experience travelers expect, then finding meaningful ways to remain part of their journey after checkout. ...
#553: Leaders in Customer Loyalty: Supplier Voices | Why Baesman Believes Customer Loyalty Should Be About Relationships, Not Transactions
When Sydney Shapiro looks at the state of customer loyalty, one of the biggest challenges she sees is that too many programs look alike. With brands offering similar discounts, rewards, and benefits, customers have become accustome...
#552: Leaders in Customer Loyalty: Brand Stories | Why Hot Head Burritos Believes Loyalty Starts Inside the Restaurant
For Hot Head Burritos, customer loyalty is more than an app, a promotion, or a rewards message. It starts with the experience guests have when they encounter the brand—from the sign outside a restaurant to the team members welcoming them in.&nb...
#551: Leaders in Customer Loyalty: Brand Stories | How Sandals Balances AI with Personal Relationships to Build Greater Loyalty
When Peter Menges, Senior Vice President of Customer Engagement and Insight Loyalty at Unique Vacations, Inc., an affiliate of the worldwide representative of Sandals and Beaches Resorts, looks at the loyalty space today, he no longer sees any ...
#550: Leaders in Customer Loyalty: Brand Stories | How Audience Rewards Builds Loyalty for the Vast Broadway Ecosystem
One of the primary goals for a loyalty program is to not only build engagement with a brand’s customers, but to develop an emotional connection between their members and their brand. For Audience Rewards, this latter aim is perhaps a lot less d...
