Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Episodes
390 episodes since 2020
Harps Food Stores: Being “Live” in POS Transactions and Driving Increased Customer Engagement
Harps Food Stores was founded in 1930 by Harvard and Floy Harp. Today, headquartered in Springdale, Arkansas, the grocery retailer counts 147 stores in six states, offering conventional to cost-plus formats. The company is the largest employee-...
September 18, 2024
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16:43
#391: Loyalty360 Loyalty Live | Dr. J.R. Slubowski, Kobie
Kobie provides robust solutions for its brand partners. Thoughtful design on the front end, coupled with extensible, configurable technology, leads to a seamless customer experience. The company takes a strategy-led, technology-enabled approach...
September 10, 2024
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25:33
#390: David’s Bridal: Cultivating the Next Generation of Customers by Prioritizing Emotional Loyalty Efforts
Emotional loyalty is one of the most important facets of customer loyalty. Understanding what drives it and being able to leverage it throughout all the brand touchpoints is important—and extremely challenging.David’s Bridal focuses on s...
August 28, 2024
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20:29
#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization
Driving customer loyalty can be a difficult task in the best economic times. As the year moves forward, economic headwinds are impacting a significant number of customers in varied ways. One of the industries most impacted is groce...
August 05, 2024
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34:41
#388: Blaze Pizza: Personalizing the Guest Experience through Perseverance and a Passion for Customer Engagement
Elevating customer loyalty while driving personalized content, experiences, and incentives that truly resonate with the customer is critically important in today’s marketplace. Loyalty360’s brand members report the need to drive personalization...
July 31, 2024
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22:33
#387: Loyalty360 Loyalty Live | Jonathan Silver, Engage People
Engage People is a technology innovation company with a vision to bring technology to the forefront to enable a better customer experience. The company seeks to leverage today’s technologies to drive improved outcomes for brands while elevating...
July 23, 2024
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22:51
#386: Insomnia Cookies: Launching a New Loyalty Program and Building Robust Customer Profiles for Increased Personalization
In 2003, Insomnia Cookies was founded by Seth Berkowitz, a University of Pennsylvania college student seeking a late-night sweet treat—a shared need that turned into an opportunity for Berkowitz on the UPenn campus. He baked cookies in his coll...
July 17, 2024
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17:29
#385: Loyalty360 Loyalty Live | Nowell Outlaw, Switchfly
Switchfly was founded in 2003 as a travel technology startup. Today, Switchfly is a travel experience platform that allows brands to create memorable moments for employees. As a concept, the company is t...
July 16, 2024
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19:36
#384: Tim Hortons: Cultivating and Increasing Customer Engagement by Leveraging a Unique and Innovative Approach
Affectionally labeled as the “most Canadian brand in Canada,” Tim Hortons is a beloved quick-service restaurant (QSR) featuring coffee and other beverages, delicious donuts, breakfast favorites, and sandwiches. The brand counts more than 5,000 ...
July 15, 2024
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21:58
#383: Stop & Shop: Increasing Customer Engagement by Leveraging In-store Technology
The company that would eventually become Stop & Shop was founded in 1914 when the Economy Grocery Store opened in Somerville, MA. In four short years, 32 stores made up the thriving grocery chain. By 1...
July 10, 2024
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30:44
#382: Loyalty360 Loyalty Live | Tim Glomb, Wunderkind
Wunderkind works alongside clients using an AI-driven performance marketing solution, helping them form stronger brand-audience connections through identification resolution and hyper-personalized triggered messaging. The Wunderkind Identity Ne...
July 09, 2024
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22:11
#381: Great Wolf Lodge: Making an Impact on the Full Customer Experience by Evolving Customer Loyalty
With more than 20 locations in the U.S., Great Wolf Lodge is a popular chain of hotels featuring water parks and attractions that engage guests with a diverse set of lodging and dining options. Daily eve...
July 03, 2024
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12:58
#380: Loyalty360 Loyalty Live | Daniel Wood, Engaged Nation
Engaged Nation provides a suite of services and solutions designed to captivate, motivate, and drive measurable results. The company’s offerings include interactive web-based incentive programs that align seamlessly with each client’s unique ob...
July 02, 2024
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15:07
#379: Author Gary Hawkins Discusses His New Book and How an Evolving Society Impacts Retail Technology
In his new book, BIONIC RETAIL: HOW TO THRIVE IN AN EXPONENTIAL WORLD, author Gary Hawkins discusses how the pace of change outside organizations is accelerating faster than within, creating a growing gap...
July 01, 2024
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17:22
Ally Financial: Uniting Communities with Sports Partnerships and Elevating the Customer Experience
As a leading digital financial services company, Ally Financial focuses on serving communities and helping customers navigate life milestones and achieve financial goals. From helping customers chart a path to homeownership to planning for re...
June 26, 2024
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24:57
Loyalty360 Loyalty Live | Peter Vogel, vPromos
Founded in 2009, vLoyalty is a privately held company headquartered in Dallas, Texas. The company combines the power of payments, card-linking loyalty and promotions, and text messaging to help companies easily enroll, engage, understand, and r...
June 25, 2024
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15:13
Loyalty360 Loyalty Live | Kelsey Crookes, Baesman
Baesman Group helps brands solve personalized marketing challenges with a strategic focus on loyalty programs. Their team of customer engagement strategists, made up of former brand-side marketers, specializes in helping their clients truly und...
June 18, 2024
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18:58
A&W Restaurants: Building Customer Loyalty through Data-Driven Insights and Personalization
A&W Restaurants was founded in 1919 as a root beer stand in Lodi, California, to welcome the troops home after World War I. As America’s oldest franchise restaurant chain, today, there are nearly 450...
June 12, 2024
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18:28
Loyalty360 Loyalty Live | Steven Douglas, Addtowallet
Addtowallet.io offers a mobile wallet marketing platform that lets brands create, manage, and distribute digital offers and pass them on to Apple Wallet and Google Pay. Traditional coupons, loyalty cards, gift cards, and event tickets can be ma...
June 11, 2024
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15:22
Great Clips: Leveraging the Power of a Viral Campaign and Building a Path to Customer Loyalty
Founded in 1982 in Minneapolis, MN, Great Clips, Inc. counts more than 4,400 salons in the U.S. and Canada. The brand is 100% franchisee-owned and is the largest salon brand in the world, employing over...
June 03, 2024
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19:25
Pure Barre: Forming Strategic Partnerships, Leveraging Customer Data, and Amplifying Brand Awareness
A part of Xponential Fitness, a large global franchise group of boutique fitness brands across verticals including pilates, barre, cycling, rowing, dance, yoga, and more, Pure Barre is a barre-focused fr...
May 29, 2024
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31:28
Puttshack: Engaging and Educating Customers with a Whimsical Brand Ambassador
The brainchild of Adam Breeden (All Star Lanes, AceBounce, and Flight Club) and brothers Steven and Dave Jolliffe (Topgolf), Puttshack is a high-tech mini golf concept where technology has been injected ...
May 22, 2024
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22:48
Petco: Engaging Pet Parents and Leveraging Pet Partners To Nurture Emotional Loyalty
In 1965, a mail-order veterinary supplies business named UPCO was founded in San Diego, California. By 1979, it became Petco, and in 1980, the first Petco store located outside of California opened in Tigard...
May 20, 2024
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26:17